Privacy Policy

Shayn’s Solutions Inc. is based in Ontario, Canada. In this policy, “Shayn,” “we,” “us” and “our” refer to Shayn’s Solutions Inc. Questions about this policy or our handling of personal information can be sent to info@shaynsolutions.com.

This policy is intended to explain personal information handling in connection with our website, website analytics, business inquiries, related contact records, appointment scheduling and optional marketing emails. Personal information generally means information about an identifiable individual; applicable law may treat some business contact information differently.

Individual AI Employees, business tools and digital marketing services may have separate privacy notices, service agreements and processing arrangements. This website policy does not establish that a particular product is suitable for confidential, regulated or sensitive information, and it does not replace those product-specific arrangements.

Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, and rules for commercial electronic messages under Canada’s anti-spam legislation (CASL), may apply. This policy describes our website privacy practices; it does not certify the compliance of any individual product or third-party service.

The website’s contact form collects:

• First name, last name, business email and, if provided, phone number.
• Business Name through a company-search control, which may associate the inquiry with a company record.
• Your selected area of interest and the message describing your inquiry.
• Required permission to respond to your inquiry and your separate, optional marketing email consent choice.

The form supports campaign and referral information supplied through page links, including UTM campaign parameters and advertising click identifiers, as well as a business identifier where provided. These identifiers are distinct from installing an advertising pixel or analytics tracker.

When you email us directly, you provide your email address, message and any information you choose to include. When you book a meeting, the embedded scheduling service collects the details requested in its booking process, such as contact details, meeting selection, date and time, and any answers you provide.

Website infrastructure and embedded third-party services may receive technical information such as IP address, browser and device information, request times and interaction data when your browser connects to them. The technical information collected and the use of logs, cookies and retention periods depend on the provider and its service configuration.

We use website inquiry and appointment information to:

• Understand and respond to questions about our solutions and services.
• Create or update relevant contact and company records and organize follow-up conversations.
• Coordinate consultations through the scheduling service and communicate about your request.
• Direct existing-customer inquiries to an appropriate follow-up process.
• Send news, offers and updates by email where authorized, respecting your consent choices and applicable requirements.
• Understand the source of an inquiry using available campaign or referral information.
• Understand website visits, page navigation and audience trends to improve the site, using Google Analytics that runs by default on the live website.

Main contact details are mapped to CRM contact fields and Business Name to the CRM company field. Interest selection, inquiry message and inquiry-contact permission are stored with the full submission. Marketing email consent uses the CRM’s separate consent control. The form is configured to create an inbox conversation for follow-up.

If we identify a new purpose for using personal information, we will explain it and obtain additional consent where required by applicable law.

The required inquiry checkbox gives permission to contact you about the inquiry you submit. It is not permission to subscribe you to newsletters, promotions or unrelated marketing.

The separate marketing email option is optional and initially unchecked. Its wording is: “Email me news, offers and updates from Shayn’s Solutions. I can unsubscribe at any time.” You do not need to select it to send an inquiry. This option does not request SMS marketing consent.

You can ask us to stop marketing emails by using the unsubscribe option in a marketing email or by contacting info@shaynsolutions.com. Withdrawing marketing permission does not necessarily stop messages needed to respond to a request you have made or administer a service you use.

This website uses a hosted form service connected to CRM records and an inbox follow-up workflow. The form loads a third-party widget, so your browser connects to that provider when the form loads, whether or not you submit an inquiry.

The appointment page embeds a booking service served through bookmenow.info. Booking information is handled through that service’s process. Its meeting options, hosts, availability, confirmations and reminders are managed in the scheduler, not by a separate calendar built into this website.

The homepage loads a third-party public-review widget. The widget displays public feedback and may receive technical information when it loads. Public reviews should not be treated as confidential communications.

We use service providers to support the website and the activities described in this policy. Embedded providers and external websites may have their own privacy notices and terms governing their services. For questions about providers and information handling for a particular service, contact info@shaynsolutions.com.

No live website AI chat assistant is currently connected. If one is introduced, its information handling, provider arrangements and appropriate notices must be reviewed before use.

Loading a booking frame, form widget or review widget connects your browser to the relevant provider. Those services may use cookies, browser storage or similar technologies according to their implementation and policies.

Campaign and referral identifiers may be captured through form links as described above. Capturing these identifiers does not, by itself, mean that an advertising pixel or analytics tracker is installed.

The website displays an informational cookie notice with a link to this policy. If you dismiss it, we store that dismissal in your browser’s local storage to avoid showing it again in the same browser. Dismissal only hides the notice; it does not record consent, disable analytics or change your CRM or marketing email consent records. Clearing browser storage removes the dismissal record.

Google Analytics runs by default on the live website and may use first-party cookies, including cookies with names beginning with “_ga,” to distinguish visits and support reporting. This installation does not wait for an Accept/Decline selection. The notice is informational and is not a request for explicit consent.

You can manage cookies and browser storage through your browser settings. Restricting them may affect embedded services. The booking page also offers a link to open scheduling directly in a new tab, which still uses the external provider.

For questions about cookies or technical information used by the website or an embedded service, contact info@shaynsolutions.com. Browser settings do not replace any additional consent requirements that may apply.

We use Google Analytics 4 to understand visits to the live Shayn’s Solutions website, including pages viewed, navigation between pages and audience and usage trends. Google may process technical information such as IP address, browser and device information, visit timestamps, cookie identifiers and approximate geographic information derived from technical data.

Our Google Analytics script loads automatically on shaynsolutions.com and www.shaynsolutions.com, including when you navigate between pages. It does not load on preview domains. The website no longer offers an Accept/Decline analytics control, and previous selections saved through that control no longer determine whether analytics runs. The cookie notice does not enable or disable tracking. Inquiry-contact permission and the optional marketing email checkbox remain separate and do not control website analytics.

We configure page-view data to omit URL query parameters and fragments, and do not intentionally send contact-form answers, names, email addresses, phone numbers or inquiry messages to Google Analytics. Google Signals and advertising personalization are disabled in this website’s analytics configuration. Advertising storage, advertising user data and advertising personalization permissions remain disabled. Campaign identifiers captured separately by the hosted form are handled independently of website analytics.

You can restrict cookies and browser storage through your browser settings or use browser tools that block analytics requests. Blocking cookies alone does not necessarily prevent the analytics script from loading or all technical information from being transmitted. Deleting cookies or blocking future collection does not automatically erase information already processed by Google. To ask about previously collected information or raise a privacy concern, contact info@shaynsolutions.com.

The informational cookie notice does not manage cookies or information handling by Google Analytics, the hosted contact form, booking service, public-review widget or external websites. Those services are described separately in this policy. A notice alone is not explicit consent and does not replace any additional consent requirements under applicable law.

Google processes analytics information under its own terms and arrangements, which may involve processing outside Canada. See Google’s Privacy Policy and how Google uses information from sites that use its services. Retention of analytics information depends on the property’s settings and Google’s processing arrangements; this policy does not promise a fixed deletion period.

Shayn’s Solutions Inc. is based in Ontario, but that does not establish where every service provider stores or accesses information. Hosting, support and other processing may involve locations outside Ontario or Canada, depending on the provider and service configuration.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access by its courts or authorities. Contact us for information about processing locations and arrangements for the particular service you use.

This policy does not represent a Canada-only hosting or data-residency guarantee. Product-specific arrangements may differ.

We retain personal information only for as long as reasonably needed for the identified purposes and applicable legal, contractual or recordkeeping obligations, then delete it or make it non-identifying where appropriate.

Retention periods vary by the type of record and the purpose for keeping it, including inquiry submissions, CRM and company records, inbox conversations, appointment records, consent records, technical logs and backups. Withdrawing marketing consent may require retaining a limited record of the withdrawal so it can be respected.

You can ask about retention or request deletion at info@shaynsolutions.com. Availability of deletion depends on applicable law, legitimate retention obligations and the systems involved; immediate or complete deletion from every backup is not promised.

Our approach to safeguarding information is to use organizational, technical and physical measures appropriate to its sensitivity, limit access to people who need it for authorized purposes and assess relevant service-provider arrangements.

Safeguards and access arrangements depend on the service and information involved. This policy does not claim a security certification, a particular encryption standard or that any system is completely secure.

No method of transmitting or storing information is entirely risk-free. Please use the general inquiry channel only for information appropriate to an initial business conversation.

Depending on the law that applies, you may be entitled to request access to your personal information, ask for corrections, obtain information about its use or disclosure, withdraw consent subject to legal or contractual restrictions, or challenge the handling of your information. These rights are subject to applicable conditions and permitted exceptions; deletion is not an unconditional right in every circumstance.

Send requests or privacy concerns to info@shaynsolutions.com with the subject “Privacy request.” Describe the request and provide enough information to locate the relevant record. Please do not email identity documents, passwords or sensitive records unless an appropriate verification method has first been arranged.

We may need reasonable identity verification before releasing or changing personal information. We will explain any verification needed and handle requests in accordance with applicable legal requirements, including any applicable response deadlines and permitted limitations.

If your concern is not resolved, you may be able to contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction. This policy does not limit rights or complaint options available under applicable law.

Do not submit passwords, payment-card details, government identification, sensitive account information, health records, privileged legal communications or other confidential records through the general contact form or appointment notes.

The website inquiry tools are intended for general business discussions, not emergencies, regulated advice or sensitive case information. If your request involves protected information, first ask which authorized process is appropriate. Availability of an AI or CRM product does not mean it is approved for every type of information.

This policy is effective November 5, 2026.

We may update this policy as the website, our practices or applicable requirements change. Updates will be published on this page with a revised date. We will provide additional notice or seek further consent where required by the nature of a change and applicable law.

For questions about this policy or our handling of personal information, contact info@shaynsolutions.com.